What should I do if I receive wrong or defective product?
Please email us as soon as you find the mistake, or notice the product being defective. You could reach us through the online chat at top of the home page of www.ChinaElecs.com, email us at service@ChinaElecs.com,or if you know any of sales reps’ email address, you could write to them directly to report the case.
You may be asked to provide photos of the wrong product. On DOA (defective on arrival), our sales reps may ask your details on the defect, they will try their best to determine the nature of the defect. If it is possible to fix the defect by us providing you accessories, or software, we will do so in timely fashion to avoid further hassles to our customers.
If the situation requires you sending back the wrong or defective product, our sales rep will email you our after-service information.
Please make sure to send product in its original package and all its accessories, if not, there will be a small cost charged for it. If returned product has signs of wear & tear, such as cuts, dents, scratches, we will assess the damage and will charge accordingly.
may i ask if this is the real goophone y5 that is sold by goophone hk. can you give us a picture of the mother board by opening the back cover yes, it is made by goophone hk, and it is built in battery, thus the back cover can't remove. "
Greece is for free send yes, it is free shipping "